Hermes Organize is an excellent software product that is extremely helpful for your sales force. It enables you to manage your appointments and your sales and tech-support teams in an effective manner. The software flawlessly combines your predictive dialer with a unified calendar. It can even be integrated with the Microsoft Outlook so that all employees of your organization can access this calendar with the help of internet using a secure login point.
The integrated predictive dialer allows you to manage your outbound campaigns in an efficient manner. This feature allows your clients to establish communication with your clients in less than three seconds; leading to an increase of productivity by up to 70%.
The various advantages Hermes Organize are:
All types of appointments can be coordinated using Hermes Organize. Your telephone service representatives (TSRs) will be able gather information about your clients. The embedded scripting tool redirected the pertinent information back to your sales force so that they have complete information about the appointment. The appointments are further reconfirmed by placing a call back through an outbound campaign or by designing an interactive voice response (IVR) scenario.
Real-time appointment management
Software enables your TSRs to assign a specific sales force representative for a particular appointment. Whenever your TSR clicks on the appointment button he or she receives a display of a graphical calendar and the list of available members of the sales team. The TSR can even apply filters for meetings or holidays.
Enterprise wide communication
The software integrates the unified calendar with Microsoft Outlook. All the appointments taken by your TSRs are automatically updated on this calendar. Through this feature, the various members of your sales force are informed about their appointment schedules.
Hermes Organize can also be integrated with Hermes Quota. This way, the appointments are distributed among the members of your sales or technical team on a quota basis. The quota is decided on the basis of the geographical area keeping in mind their profiles and calendars.
The TSRs send a confirmation of each appointment to clients by using email, fax or SMS. The appointment confirmation is also simultaneously received by the sales agent assigned to the appointment.